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FAQ

About collective haus

What is collective haus?
collective haus is a creative studio and multi-brand platform based in Abu Dhabi.
It curates and develops independent labels that share the same design language — minimal, tactile, and quietly emotional.
The haus currently includes aimée moreau (luxury handbags) and love, laugh, stash (LLS) (soft lifestyle goods), with new concepts to follow.

Orders & Shipping

Where do you ship from?
All orders are fulfilled from our studio in Abu Dhabi, United Arab Emirates.

Do you ship internationally?
Yes — we ship worldwide. International delivery times and rates vary by destination and will be calculated at checkout.

How long will my order take to arrive?
UAE orders typically arrive within 1–3 business days.
International orders take 7–14 business days, depending on customs and courier routes.

Products

Where are your products made?

  • aimée moreau handbags are handcrafted by expert artisans in Guangzhou using premium cowhide and suede.

  • LLS totes and lifestyle goods are made from durable natural canvas and cotton blends.


How should I care for my items?

  • For leather goods: store in a dust bag, avoid prolonged sunlight, and clean gently with a soft cloth.

  • For canvas pieces: spot clean with mild soap and cold water, air dry only.


Are your materials sustainable?
We believe in conscious creation — producing in small, considered batches, using long-lasting natural materials and limited seasonal runs to reduce waste.

Returns & Exchanges

Do you accept returns?
We accept returns for items with manufacturing defects only within 7 days of delivery.
For international orders, please contact us at orders@collectivehaus.com to initiate a return.


Wholesale & Collaborations

Do you offer wholesale?
Yes. aimée moreau and LLS are available for wholesale and distribution through collective haus.
Please email sales@collective-haus.com with your store or showroom details to receive our latest line sheet and brand deck.
Do you collaborate with creators or stylists?
We welcome thoughtful collaborations that align with our design values.
To propose a partnership, please contact pr@collective-haus.com with a brief introduction and portfolio or social links.

Contact

How can I reach you?
For general inquiries,  email hello@collective-haus.com.
 

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