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FAQ
About collective haus
What is collective haus?
collective haus is a creative studio and multi-brand platform based in Abu Dhabi.
It curates and develops independent labels that share the same design language — minimal, tactile, and quietly emotional.
The haus currently includes aimée moreau (luxury handbags) with new concepts to follow.
Orders & Shipping
Where do you ship from?
All orders are fulfilled from our studio in Abu Dhabi, United Arab Emirates.
Do you ship internationally?
Yes — we ship worldwide. International delivery times and rates vary by destination and will be calculated at checkout.
How long will my order take to arrive?
UAE orders typically arrive within 1–3 business days.
International orders take 7–14 business days, depending on customs and courier routes.
Products
Where are your products made?
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aimée moreau handbags are handcrafted by expert artisans using premium cowhide and suede.
How should I care for my items?
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For leather goods: store in a dust bag, avoid prolonged sunlight, and clean gently with a soft cloth.
Are your materials sustainable?
We believe in conscious creation — producing in small, considered batches, using long-lasting natural materials and limited seasonal runs to reduce waste.
Returns & Exchanges
Do you accept returns?
We accept returns for items with manufacturing defects only within 7 days of delivery.
For international orders, please contact us at orders@collectivehaus.com to initiate a return.
Wholesale & Collaborations
Do you offer wholesale?
Yes. aimée moreau is available for wholesale and distribution through collective haus.
Please email sales@collective-haus.com with your store or showroom details to receive our latest line sheet and brand deck.
Do you collaborate with creators or stylists?
We welcome thoughtful collaborations that align with our design values.
To propose a partnership, please contact pr@collective-haus.com with a brief introduction and portfolio or social links.
Contact
How can I reach you?
For general inquiries, email hello@collective-haus.com.
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